Incidents reported on status page for Herodesk ApS https://status.herodesk.io/ https://d1lppblt9t2x15.cloudfront.net/logos/6a885699d7596adaece89bcc19bd9e9b.png https://status.herodesk.io/ en https://status.herodesk.io/incident/572178 Tue, 20 May 2025 04:00:18 +0000 https://status.herodesk.io/incident/572178#d2504f11348e9df2e430612fd5785b47490515141c4939c9de6016f7d4e62ab8 Maintenance completed https://status.herodesk.io/ Tue, 20 May 2025 03:40:14 +0000 https://status.herodesk.io/#e26f7778c40627af243599480d4bebe2f36dd6efca2e282800073c75c303a1f5 Herodesk app recovered https://status.herodesk.io/ Tue, 20 May 2025 03:22:42 +0000 https://status.herodesk.io/#e26f7778c40627af243599480d4bebe2f36dd6efca2e282800073c75c303a1f5 Herodesk app went down https://status.herodesk.io/incident/572178 Tue, 20 May 2025 03:00:18 -0000 https://status.herodesk.io/incident/572178#96bf49c1d8c1b8167c53bc9553b426ee47473ae9195453cd54d84f392de2b3f1 Due to application maintenance, Herodesk will be shortly unavailable between 5 am and 6 am GMT+1 https://status.herodesk.io/incident/570661 Mon, 19 May 2025 04:00:09 +0000 https://status.herodesk.io/incident/570661#f3e701209d330e8ab1c53745de0c9606c7347f6e0518a1b7692bb303fabd0310 Maintenance completed https://status.herodesk.io/ Mon, 19 May 2025 02:52:53 +0000 https://status.herodesk.io/#79114cea16b84993774b2275520d4e713f103482f912e08b1d6fbe0501b00f1d Herodesk app recovered https://status.herodesk.io/ Mon, 19 May 2025 02:39:29 +0000 https://status.herodesk.io/#79114cea16b84993774b2275520d4e713f103482f912e08b1d6fbe0501b00f1d Herodesk app went down https://status.herodesk.io/incident/570661 Mon, 19 May 2025 02:00:09 -0000 https://status.herodesk.io/incident/570661#12db28af4e2bfc280a446d4d3f055e6bf23b3980ae9ee8225e1f6a6f20ef518c We will be updating our application with various security and performance enhancements. This will cause Herodesk to be partly and periodically unavailable between 4 am and 6 am GMT+1. https://status.herodesk.io/ Fri, 16 May 2025 13:27:39 +0000 https://status.herodesk.io/#7c5aaab515833c9be37a8c60aacf50351ebf94285a531ca553bf9803d15a52c2 Herodesk app recovered https://status.herodesk.io/ Fri, 16 May 2025 13:26:08 +0000 https://status.herodesk.io/#7c5aaab515833c9be37a8c60aacf50351ebf94285a531ca553bf9803d15a52c2 Herodesk app went down https://status.herodesk.io/ Fri, 16 May 2025 06:41:06 +0000 https://status.herodesk.io/#d6c26ccaa92a46ab78ad339ce2f7643dd28fb792f7d889ae0f06dab440f6057f Herodesk app recovered https://status.herodesk.io/ Fri, 16 May 2025 06:38:54 +0000 https://status.herodesk.io/#d6c26ccaa92a46ab78ad339ce2f7643dd28fb792f7d889ae0f06dab440f6057f Herodesk app went down https://status.herodesk.io/ Wed, 14 May 2025 08:29:51 +0000 https://status.herodesk.io/#5d4d20067cca77afa890d634f3ad25aa3334df3e2fe63b599dbd258a3015e42c Herodesk app recovered https://status.herodesk.io/ Wed, 14 May 2025 08:28:21 +0000 https://status.herodesk.io/#5d4d20067cca77afa890d634f3ad25aa3334df3e2fe63b599dbd258a3015e42c Herodesk app went down https://status.herodesk.io/ Fri, 02 May 2025 01:11:07 +0000 https://status.herodesk.io/#fc1edff23c94b4cb388d760abd81718c139069613d59bca92b707920c97bbd6c Herodesk app recovered https://status.herodesk.io/ Fri, 02 May 2025 01:09:51 +0000 https://status.herodesk.io/#fc1edff23c94b4cb388d760abd81718c139069613d59bca92b707920c97bbd6c Herodesk app went down https://status.herodesk.io/ Tue, 01 Apr 2025 17:01:45 +0000 https://status.herodesk.io/#96f5692334348bf3cfcfb28619d776ecff09f1a34527140f11c47cfaec55a9ea Herodesk app recovered https://status.herodesk.io/ Tue, 01 Apr 2025 17:00:35 +0000 https://status.herodesk.io/#96f5692334348bf3cfcfb28619d776ecff09f1a34527140f11c47cfaec55a9ea Herodesk app went down https://status.herodesk.io/incident/515421 Wed, 19 Feb 2025 09:18:00 -0000 https://status.herodesk.io/incident/515421#a2f2b72cf3c318f304c63c0ae87504576ff015550a3146472882bf20c00322d5 The problem has been resolved, and all services are back online. The issue was caused by a network outage with our hosting provider. We're sorry for any inconvenience this caused. https://status.herodesk.io/incident/515421 Wed, 19 Feb 2025 09:06:42 -0000 https://status.herodesk.io/incident/515421#39c7b2a9002ac7ee4160a2a5c6f8dde7971fcbd2b63795b42898e01b5a8b542d We're currently seeing an outage with our internet service provider. We're working with them to resolve the issue as quickly as possible. https://status.herodesk.io/incident/507025 Tue, 04 Feb 2025 12:20:00 -0000 https://status.herodesk.io/incident/507025#66d7ea01c662e0526de3da004927d0082e983aa041c28bc1f7a8bb2c76fd1039 The problem has been identified and resolved. We're sorry for any inconvenience this has caused. https://status.herodesk.io/incident/507025 Tue, 04 Feb 2025 12:00:00 -0000 https://status.herodesk.io/incident/507025#260b0e65781c4b5527fd299489ffe37acff79d55ef4c51d45c3c848672e15421 We're currently seeing a system outage that is making Herodesk unavailable. We are investigating and will update ASAP. https://status.herodesk.io/incident/442263 Thu, 10 Oct 2024 06:45:00 -0000 https://status.herodesk.io/incident/442263#1adacec576913401fdeef15d4e4b9d3c5d6ff4f8be10c786e95b9500831c6ebd The issue has been resolved and all systems are now back online. We're sorry for the inconvenience this has caused and will discuss with our datacenter supplier what can be done to minimize the risk of something similar happening again. https://status.herodesk.io/incident/442263 Thu, 10 Oct 2024 06:43:00 -0000 https://status.herodesk.io/incident/442263#220e589388fb380842bd37678a351d16ff5abafb67c16666c249f0a6174624ad The underlaying issue has been resolved and we're now working on getting all systems back online. We expect this to be done withing a few minutes. https://status.herodesk.io/incident/442263 Thu, 10 Oct 2024 06:22:00 -0000 https://status.herodesk.io/incident/442263#3369b011170a749065286307c4cc31acdf6ff02e6d315553746a1f25886428c8 The issue has been identified and technicians are on site, working to resolve it as quickly as possible. We still don't know how long it'll take before we're back online. We will keep this page updated. https://status.herodesk.io/incident/442263 Thu, 10 Oct 2024 06:10:00 -0000 https://status.herodesk.io/incident/442263#fa46203e965d0312540edabaa46ca8f5db9df09e5c86d38d6c165ac7cd436bf0 Due to a hardware failure in our datacenter, Herodesk is currently unavailable. We are working with our datacenter provider to fix the problem immediately and will post updates as soon as we have any. https://status.herodesk.io/incident/441321 Tue, 08 Oct 2024 16:50:00 -0000 https://status.herodesk.io/incident/441321#0f0b8ac3564858f0caf038e7e3e7aded8f0e69f6eb540d501b1e295755700b66 The issues have been resolved, and we're fully back online. We're sorry for any inconvenience this has caused. https://status.herodesk.io/incident/441321 Tue, 08 Oct 2024 16:47:00 -0000 https://status.herodesk.io/incident/441321#44beb8ec651e91489d68b78dc48c0ace5be649d1cef102731beaa78cb7436a9e The underlaying issue has been resolved and systems are now coming back online. We expect to be fully back online within 5 minutes. https://status.herodesk.io/incident/441321 Tue, 08 Oct 2024 16:27:00 -0000 https://status.herodesk.io/incident/441321#e4635c3b440cdf6e17671ebaceb34ffe2e7c33c75e2f5739ebca6e1615d2e7cd The issue has been identified and technicians are on location, working to resolve it as quickly as possible. We do not yet have an expected time for when we will be back online. https://status.herodesk.io/incident/441321 Tue, 08 Oct 2024 16:18:00 -0000 https://status.herodesk.io/incident/441321#3553e3c6bc21d1a1060a6fa1eee4a55dc428df02cf4e5f8c20eaa13bd914985f Due to a hardware failure in our datacenter, Herodesk is currently unavailable. We are working with our datacenter provider to fix the problem immediately and will post updates as soon as we have any. https://status.herodesk.io/incident/398308 Mon, 15 Jul 2024 04:55:00 -0000 https://status.herodesk.io/incident/398308#cf7e04679082dbc0c9efcf2e38ac23d76a7fbfbb14511ed6934499a24e9e59c5 The issue has been resolved. Due to a hardware failure with our datacenter provider, Herodesk was unavailable from 06.30 to 06.53 on Jul 15th. We're sorry for any inconvenience this has caused. https://status.herodesk.io/incident/398308 Mon, 15 Jul 2024 04:35:00 -0000 https://status.herodesk.io/incident/398308#b45dd970d114fa5164e6b08ee01465904b7b6007c7d52714831446bd2ef92e45 Due to a hardware failure with our datacenter provider, Herodesk is unavailable. We're looking to have the issue resolved as soon as possible. https://status.herodesk.io/incident/398308 Mon, 15 Jul 2024 04:30:00 -0000 https://status.herodesk.io/incident/398308#7c417b034ba9bebb0fc765b419f73f8a8a2e1903888a0249f34307449e4e3640 Herodesk is currently unavailable. We are investigating the issue and will update as soon as possible. https://status.herodesk.io/incident/383021 Wed, 12 Jun 2024 04:00:00 +0000 https://status.herodesk.io/incident/383021#4bd4ee9caef57f88a9498cd20552b5323aa9fe8ff47ccd92973fa3070e37ec36 Maintenance completed https://status.herodesk.io/incident/383021 Wed, 12 Jun 2024 03:00:00 -0000 https://status.herodesk.io/incident/383021#59e0102ada2ee2583d439a90311ece4eda665c2e8faae06da82f2e91e15304bd Due to application maintenance, security updates, and server upgrades, the Herodesk app will be partially unavailable during the scheduled time. https://status.herodesk.io/incident/358484 Sun, 21 Apr 2024 04:30:00 +0000 https://status.herodesk.io/incident/358484#b3f607a19d178ff83505530a0094bbf639dddb9b7cf4822cf93b7471d9ee89f7 Maintenance completed https://status.herodesk.io/incident/358484 Sun, 21 Apr 2024 04:00:00 -0000 https://status.herodesk.io/incident/358484#05381a454eef692e15d5c385c7de0e994ea8975bef7d929d1ac9ef09cedde8f5 Due to updates and maintenance of our application, it will be unavailable for shorter periods of time in the time from 06.00 to 06.30 cest on Sun 21 Apr https://status.herodesk.io/incident/340304 Thu, 14 Mar 2024 04:25:30 +0000 https://status.herodesk.io/incident/340304#f022f9a37f50e26b004b6efbd385a2d146bcacf693ba7d3147e7ceb6b9d82095 Maintenance completed https://status.herodesk.io/incident/340304 Thu, 14 Mar 2024 04:25:30 -0000 https://status.herodesk.io/incident/340304#3dc2c1ba5f8bf83dec25c49a2ab078f53e6c5780a476f6ad1cc8560ab7b09d54 We will be running maintenance on our database servers, which will make Herodesk unavailable for some customers at different times during the planned service window. This will not affect incoming messages. https://status.herodesk.io/incident/340304 Thu, 14 Mar 2024 04:00:00 -0000 https://status.herodesk.io/incident/340304#3dc2c1ba5f8bf83dec25c49a2ab078f53e6c5780a476f6ad1cc8560ab7b09d54 We will be running maintenance on our database servers, which will make Herodesk unavailable for some customers at different times during the planned service window. This will not affect incoming messages. https://status.herodesk.io/incident/340180 Tue, 12 Mar 2024 21:30:00 -0000 https://status.herodesk.io/incident/340180#b97d54a1459f36e67a6aee5a70c6a491aca7c2bd96d430d2b9e58f1f5048525e A faulty database resulted in the app being unavailable from 21.15 until 22.15. The issue has been resolved, and no data has been affected or lost. https://status.herodesk.io/incident/310651 Wed, 10 Jan 2024 05:00:00 -0000 https://status.herodesk.io/incident/310651#2a6851c7386b9f9d37bb8f85c3c055db71f907daa93f611a35cd20609f24127a A planned database upgrade took longer than expected, resulting in a ~2min outage on the app.herodesk.io service. It was resolved within the two minutes, after which normal operations resumed.