Incidents reported on status page for Herodesk ApS https://status.herodesk.io/ https://d1lppblt9t2x15.cloudfront.net/logos/6a885699d7596adaece89bcc19bd9e9b.png https://status.herodesk.io/ en https://status.herodesk.io/ Thu, 19 Mar 2026 14:17:15 +0000 https://status.herodesk.io/#7f0c2d1867d45958b519dc4f1979078f923c797641eb749e285a5123e586b8c2 Herodesk App recovered https://status.herodesk.io/ Thu, 19 Mar 2026 14:13:48 +0000 https://status.herodesk.io/#7f0c2d1867d45958b519dc4f1979078f923c797641eb749e285a5123e586b8c2 Herodesk App went down https://status.herodesk.io/ Thu, 19 Mar 2026 13:25:00 +0000 https://status.herodesk.io/#f871313b571ae6f727b6c92c7181bf6fa8411f91ce5324921d2836e07d42c517 Herodesk App recovered https://status.herodesk.io/ Thu, 19 Mar 2026 13:23:25 +0000 https://status.herodesk.io/#f871313b571ae6f727b6c92c7181bf6fa8411f91ce5324921d2836e07d42c517 Herodesk App went down https://status.herodesk.io/ Thu, 19 Mar 2026 12:07:22 +0000 https://status.herodesk.io/#b3424667f9381c0488ad137f55d425612878715c2411c3e6df0a94c815520e01 Herodesk App recovered https://status.herodesk.io/ Thu, 19 Mar 2026 12:04:55 +0000 https://status.herodesk.io/#b3424667f9381c0488ad137f55d425612878715c2411c3e6df0a94c815520e01 Herodesk App went down https://status.herodesk.io/ Thu, 19 Mar 2026 11:30:57 +0000 https://status.herodesk.io/#d59cc7165693ab24518f6e7c8f44f2c7c41e83f5268cd7230dfe574cd09405aa Herodesk App recovered https://status.herodesk.io/ Thu, 19 Mar 2026 11:29:33 +0000 https://status.herodesk.io/#d59cc7165693ab24518f6e7c8f44f2c7c41e83f5268cd7230dfe574cd09405aa Herodesk App went down https://status.herodesk.io/ Thu, 19 Mar 2026 10:52:11 +0000 https://status.herodesk.io/#43cb758a3ca88e574dae25a26e9b3b38eb094df66e00ead47d80bd96e3164802 Herodesk App recovered https://status.herodesk.io/ Thu, 19 Mar 2026 10:43:21 +0000 https://status.herodesk.io/#43cb758a3ca88e574dae25a26e9b3b38eb094df66e00ead47d80bd96e3164802 Herodesk App went down https://status.herodesk.io/ Thu, 19 Mar 2026 10:25:07 +0000 https://status.herodesk.io/#c7ba37d7f885f8f5ffd8cf728ac6d7763d829b1266ed7b36e1449270a4e705dd Herodesk App recovered https://status.herodesk.io/ Thu, 19 Mar 2026 10:20:28 +0000 https://status.herodesk.io/#c7ba37d7f885f8f5ffd8cf728ac6d7763d829b1266ed7b36e1449270a4e705dd Herodesk App went down https://status.herodesk.io/ Thu, 19 Mar 2026 08:38:00 +0000 https://status.herodesk.io/#15d1f59c0b928ef9b4433d17f0a84eb4fb5874c7026bd28d8d17b6718a700512 Herodesk App recovered https://status.herodesk.io/ Thu, 19 Mar 2026 08:35:31 +0000 https://status.herodesk.io/#15d1f59c0b928ef9b4433d17f0a84eb4fb5874c7026bd28d8d17b6718a700512 Herodesk App went down https://status.herodesk.io/ Wed, 18 Mar 2026 04:46:00 +0000 https://status.herodesk.io/#c96d4a87440e717201ba734e3cda006b7c12aaab52ab2cc1916d474d362aa9a7 API recovered https://status.herodesk.io/ Wed, 18 Mar 2026 04:41:26 +0000 https://status.herodesk.io/#c96d4a87440e717201ba734e3cda006b7c12aaab52ab2cc1916d474d362aa9a7 API went down https://status.herodesk.io/ Sun, 15 Mar 2026 08:13:59 +0000 https://status.herodesk.io/#eae38528cc7bf521ac0db3469dc2214fbd385168a87521e10f6d3cbce64bb883 Helpcenter recovered https://status.herodesk.io/ Sun, 15 Mar 2026 08:05:38 +0000 https://status.herodesk.io/#eae38528cc7bf521ac0db3469dc2214fbd385168a87521e10f6d3cbce64bb883 Helpcenter went down https://status.herodesk.io/ Thu, 05 Mar 2026 01:25:27 +0000 https://status.herodesk.io/#2ecf19d181474c8993aa448f821d12737996009158f8ad3f28429d252d2f1ad1 Helpcenter recovered https://status.herodesk.io/ Thu, 05 Mar 2026 01:25:24 +0000 https://status.herodesk.io/#1d119ca0b2bf9fccd94b597bfba527ac6c519ac08b7e9e4e8be2f49eac7160b0 Herodesk App recovered https://status.herodesk.io/ Thu, 05 Mar 2026 01:24:59 +0000 https://status.herodesk.io/#d40d28c8e95e8a4ee205e6a4474899c8457f3a9ef1f44b5a597f121a9e5b12f3 API recovered https://status.herodesk.io/ Thu, 05 Mar 2026 01:22:26 +0000 https://status.herodesk.io/#d40d28c8e95e8a4ee205e6a4474899c8457f3a9ef1f44b5a597f121a9e5b12f3 API went down https://status.herodesk.io/ Thu, 05 Mar 2026 01:18:33 +0000 https://status.herodesk.io/#05f5f4606cb108580e184d68605e1ab3201daa0eb88eceedf1faabcbdf3a56de API recovered https://status.herodesk.io/ Thu, 05 Mar 2026 00:16:35 +0000 https://status.herodesk.io/#1d119ca0b2bf9fccd94b597bfba527ac6c519ac08b7e9e4e8be2f49eac7160b0 Herodesk App went down https://status.herodesk.io/ Thu, 05 Mar 2026 00:16:23 +0000 https://status.herodesk.io/#05f5f4606cb108580e184d68605e1ab3201daa0eb88eceedf1faabcbdf3a56de API went down https://status.herodesk.io/ Thu, 05 Mar 2026 00:16:16 +0000 https://status.herodesk.io/#2ecf19d181474c8993aa448f821d12737996009158f8ad3f28429d252d2f1ad1 Helpcenter went down https://status.herodesk.io/ Wed, 04 Mar 2026 21:32:06 +0000 https://status.herodesk.io/#e80a31a9627005d9065c9196d09026ee9828a9d9c493b7432da91d1dc5e0378d Herodesk App recovered https://status.herodesk.io/ Wed, 04 Mar 2026 21:31:51 +0000 https://status.herodesk.io/#999b58b1c7e9893c0d08351a0b5e9992ea1ab58ed4357e75f8693f4f7545a4f6 API recovered https://status.herodesk.io/ Wed, 04 Mar 2026 21:31:49 +0000 https://status.herodesk.io/#b2f1e13316726481d7a1b9884c3199e3e9b37aeffbd8801e522697f2c7cebaa7 Helpcenter recovered https://status.herodesk.io/ Wed, 04 Mar 2026 20:34:18 +0000 https://status.herodesk.io/#b2f1e13316726481d7a1b9884c3199e3e9b37aeffbd8801e522697f2c7cebaa7 Helpcenter went down https://status.herodesk.io/ Wed, 04 Mar 2026 20:33:23 +0000 https://status.herodesk.io/#999b58b1c7e9893c0d08351a0b5e9992ea1ab58ed4357e75f8693f4f7545a4f6 API went down https://status.herodesk.io/ Wed, 04 Mar 2026 20:32:58 +0000 https://status.herodesk.io/#e80a31a9627005d9065c9196d09026ee9828a9d9c493b7432da91d1dc5e0378d Herodesk App went down https://status.herodesk.io/ Thu, 26 Feb 2026 10:03:06 +0000 https://status.herodesk.io/#a7e030070200769b61cbabc5999935d27857e6a73a832896e9e851040a488d9e Inbound e-mail recovered https://status.herodesk.io/ Thu, 26 Feb 2026 10:03:00 +0000 https://status.herodesk.io/#aa1c8f8462fbc1528942e43a4b100c37f2fd8d93931907f11c33e4f7161f35a1 Outbound e-mail recovered https://status.herodesk.io/ Thu, 26 Feb 2026 09:47:39 +0000 https://status.herodesk.io/#a7e030070200769b61cbabc5999935d27857e6a73a832896e9e851040a488d9e Inbound e-mail went down https://status.herodesk.io/ Thu, 26 Feb 2026 09:47:26 +0000 https://status.herodesk.io/#aa1c8f8462fbc1528942e43a4b100c37f2fd8d93931907f11c33e4f7161f35a1 Outbound e-mail went down https://status.herodesk.io/ Wed, 25 Feb 2026 13:06:52 +0000 https://status.herodesk.io/#4c99562823874810358ed1d6d1164bddbc2dded5c18dd76a4e7186892a2396c7 Inbound e-mail recovered https://status.herodesk.io/ Wed, 25 Feb 2026 13:06:48 +0000 https://status.herodesk.io/#860bfa6c8a1656b7714dd82b980ad67d96595ee73fe308711b5f93ee98e2bd1d Outbound e-mail recovered https://status.herodesk.io/ Wed, 25 Feb 2026 13:03:02 +0000 https://status.herodesk.io/#4c99562823874810358ed1d6d1164bddbc2dded5c18dd76a4e7186892a2396c7 Inbound e-mail went down https://status.herodesk.io/ Wed, 25 Feb 2026 13:03:01 +0000 https://status.herodesk.io/#860bfa6c8a1656b7714dd82b980ad67d96595ee73fe308711b5f93ee98e2bd1d Outbound e-mail went down https://status.herodesk.io/ Wed, 21 Jan 2026 21:16:35 +0000 https://status.herodesk.io/#82a974bddbe0aea27211baad31eb0a0d49d1f53a46381cd65270f08dd6653d42 Helpcenter recovered https://status.herodesk.io/ Wed, 21 Jan 2026 21:11:33 +0000 https://status.herodesk.io/#82a974bddbe0aea27211baad31eb0a0d49d1f53a46381cd65270f08dd6653d42 Helpcenter went down https://status.herodesk.io/ Sat, 17 Jan 2026 11:25:02 +0000 https://status.herodesk.io/#582c21d4df71eb6f2956241239e2431938ef095f180e0a2312fbf584829ca56f Herodesk App recovered https://status.herodesk.io/ Sat, 17 Jan 2026 11:19:03 +0000 https://status.herodesk.io/#582c21d4df71eb6f2956241239e2431938ef095f180e0a2312fbf584829ca56f Herodesk App went down https://status.herodesk.io/ Fri, 09 Jan 2026 13:03:58 +0000 https://status.herodesk.io/#14cbd2c24246a635dc33ba0127799f787584ea1beb1efd3f9466de64be3ce4e1 API recovered https://status.herodesk.io/ Fri, 09 Jan 2026 13:02:52 +0000 https://status.herodesk.io/#14cbd2c24246a635dc33ba0127799f787584ea1beb1efd3f9466de64be3ce4e1 API went down https://status.herodesk.io/ Thu, 01 Jan 2026 10:04:09 +0000 https://status.herodesk.io/#42c2f256cf59c3cfe277c4a9bbdabab3c208ff9148bab8f925a52d991167c4a2 API recovered https://status.herodesk.io/ Thu, 01 Jan 2026 10:02:37 +0000 https://status.herodesk.io/#42c2f256cf59c3cfe277c4a9bbdabab3c208ff9148bab8f925a52d991167c4a2 API went down https://status.herodesk.io/incident/753754 Wed, 29 Oct 2025 09:15:00 -0000 https://status.herodesk.io/incident/753754#3af9366f16020f95f348876553cde87f89a2c6235228a1eeaddd6c062d9ee74c The issue has been solved and everything is performing as usual. We're sorry for any inconvenience this has caused. https://status.herodesk.io/incident/753754 Wed, 29 Oct 2025 08:10:00 -0000 https://status.herodesk.io/incident/753754#d63f1ec74e7a9436c9a963a427e0b1cacc5a6032b4293e9e93179d9a6eb5fd5e We are still working on finding the root cause. Everything is online and working, but with degraded performance and therefore slower load times than usual. It is possible to use Herodesk and all features still, but with slower load times. We expect to have the issue resolved within an hour. https://status.herodesk.io/incident/753754 Wed, 29 Oct 2025 07:25:00 -0000 https://status.herodesk.io/incident/753754#27ab83f88c5e9e1d3a7e6ac54546ba6c50cfff1a7ce0c9541845b369fcdd72a7 Due to performance issues in the underlying hardware infrastructure, we're seeing degraded performance (slower load times) in Herodesk. This does not affect the API or live chat, nor any functionality or data integrity. We expect the issue to be resolved within the hour. https://status.herodesk.io/incident/730654 Wed, 24 Sep 2025 03:30:51 -0000 https://status.herodesk.io/incident/730654#86138221a08108ec78c3c168a273b25f0719faf7434496599e14a5cac55446bd We will be updating our application with various security and performance enhancements. This will cause Herodesk to be partly and periodically unavailable between 4 am and 6 am GMT+1. https://status.herodesk.io/incident/572178 Tue, 20 May 2025 03:00:18 -0000 https://status.herodesk.io/incident/572178#96bf49c1d8c1b8167c53bc9553b426ee47473ae9195453cd54d84f392de2b3f1 Due to application maintenance, Herodesk will be shortly unavailable between 5 am and 6 am GMT+1 https://status.herodesk.io/incident/570661 Mon, 19 May 2025 02:00:09 -0000 https://status.herodesk.io/incident/570661#12db28af4e2bfc280a446d4d3f055e6bf23b3980ae9ee8225e1f6a6f20ef518c We will be updating our application with various security and performance enhancements. This will cause Herodesk to be partly and periodically unavailable between 4 am and 6 am GMT+1. https://status.herodesk.io/incident/515421 Wed, 19 Feb 2025 09:18:00 -0000 https://status.herodesk.io/incident/515421#a2f2b72cf3c318f304c63c0ae87504576ff015550a3146472882bf20c00322d5 The problem has been resolved, and all services are back online. The issue was caused by a network outage with our hosting provider. We're sorry for any inconvenience this caused. https://status.herodesk.io/incident/515421 Wed, 19 Feb 2025 09:06:42 -0000 https://status.herodesk.io/incident/515421#39c7b2a9002ac7ee4160a2a5c6f8dde7971fcbd2b63795b42898e01b5a8b542d We're currently seeing an outage with our internet service provider. We're working with them to resolve the issue as quickly as possible. https://status.herodesk.io/incident/507025 Tue, 04 Feb 2025 12:20:00 -0000 https://status.herodesk.io/incident/507025#66d7ea01c662e0526de3da004927d0082e983aa041c28bc1f7a8bb2c76fd1039 The problem has been identified and resolved. We're sorry for any inconvenience this has caused. https://status.herodesk.io/incident/507025 Tue, 04 Feb 2025 12:00:00 -0000 https://status.herodesk.io/incident/507025#260b0e65781c4b5527fd299489ffe37acff79d55ef4c51d45c3c848672e15421 We're currently seeing a system outage that is making Herodesk unavailable. We are investigating and will update ASAP. https://status.herodesk.io/incident/442263 Thu, 10 Oct 2024 06:45:00 -0000 https://status.herodesk.io/incident/442263#1adacec576913401fdeef15d4e4b9d3c5d6ff4f8be10c786e95b9500831c6ebd The issue has been resolved and all systems are now back online. We're sorry for the inconvenience this has caused and will discuss with our datacenter supplier what can be done to minimize the risk of something similar happening again. https://status.herodesk.io/incident/442263 Thu, 10 Oct 2024 06:43:00 -0000 https://status.herodesk.io/incident/442263#220e589388fb380842bd37678a351d16ff5abafb67c16666c249f0a6174624ad The underlaying issue has been resolved and we're now working on getting all systems back online. We expect this to be done withing a few minutes. https://status.herodesk.io/incident/442263 Thu, 10 Oct 2024 06:22:00 -0000 https://status.herodesk.io/incident/442263#3369b011170a749065286307c4cc31acdf6ff02e6d315553746a1f25886428c8 The issue has been identified and technicians are on site, working to resolve it as quickly as possible. We still don't know how long it'll take before we're back online. We will keep this page updated. https://status.herodesk.io/incident/442263 Thu, 10 Oct 2024 06:10:00 -0000 https://status.herodesk.io/incident/442263#fa46203e965d0312540edabaa46ca8f5db9df09e5c86d38d6c165ac7cd436bf0 Due to a hardware failure in our datacenter, Herodesk is currently unavailable. We are working with our datacenter provider to fix the problem immediately and will post updates as soon as we have any. https://status.herodesk.io/incident/441321 Tue, 08 Oct 2024 16:50:00 -0000 https://status.herodesk.io/incident/441321#0f0b8ac3564858f0caf038e7e3e7aded8f0e69f6eb540d501b1e295755700b66 The issues have been resolved, and we're fully back online. We're sorry for any inconvenience this has caused. https://status.herodesk.io/incident/441321 Tue, 08 Oct 2024 16:47:00 -0000 https://status.herodesk.io/incident/441321#44beb8ec651e91489d68b78dc48c0ace5be649d1cef102731beaa78cb7436a9e The underlaying issue has been resolved and systems are now coming back online. We expect to be fully back online within 5 minutes. https://status.herodesk.io/incident/441321 Tue, 08 Oct 2024 16:27:00 -0000 https://status.herodesk.io/incident/441321#e4635c3b440cdf6e17671ebaceb34ffe2e7c33c75e2f5739ebca6e1615d2e7cd The issue has been identified and technicians are on location, working to resolve it as quickly as possible. We do not yet have an expected time for when we will be back online. https://status.herodesk.io/incident/441321 Tue, 08 Oct 2024 16:18:00 -0000 https://status.herodesk.io/incident/441321#3553e3c6bc21d1a1060a6fa1eee4a55dc428df02cf4e5f8c20eaa13bd914985f Due to a hardware failure in our datacenter, Herodesk is currently unavailable. We are working with our datacenter provider to fix the problem immediately and will post updates as soon as we have any. https://status.herodesk.io/incident/398308 Mon, 15 Jul 2024 04:55:00 -0000 https://status.herodesk.io/incident/398308#cf7e04679082dbc0c9efcf2e38ac23d76a7fbfbb14511ed6934499a24e9e59c5 The issue has been resolved. Due to a hardware failure with our datacenter provider, Herodesk was unavailable from 06.30 to 06.53 on Jul 15th. We're sorry for any inconvenience this has caused. https://status.herodesk.io/incident/398308 Mon, 15 Jul 2024 04:35:00 -0000 https://status.herodesk.io/incident/398308#b45dd970d114fa5164e6b08ee01465904b7b6007c7d52714831446bd2ef92e45 Due to a hardware failure with our datacenter provider, Herodesk is unavailable. We're looking to have the issue resolved as soon as possible. https://status.herodesk.io/incident/398308 Mon, 15 Jul 2024 04:30:00 -0000 https://status.herodesk.io/incident/398308#7c417b034ba9bebb0fc765b419f73f8a8a2e1903888a0249f34307449e4e3640 Herodesk is currently unavailable. We are investigating the issue and will update as soon as possible. https://status.herodesk.io/incident/383021 Wed, 12 Jun 2024 03:00:00 -0000 https://status.herodesk.io/incident/383021#59e0102ada2ee2583d439a90311ece4eda665c2e8faae06da82f2e91e15304bd Due to application maintenance, security updates, and server upgrades, the Herodesk app will be partially unavailable during the scheduled time. https://status.herodesk.io/incident/358484 Sun, 21 Apr 2024 04:00:00 -0000 https://status.herodesk.io/incident/358484#05381a454eef692e15d5c385c7de0e994ea8975bef7d929d1ac9ef09cedde8f5 Due to updates and maintenance of our application, it will be unavailable for shorter periods of time in the time from 06.00 to 06.30 cest on Sun 21 Apr https://status.herodesk.io/incident/340304 Thu, 14 Mar 2024 04:25:30 -0000 https://status.herodesk.io/incident/340304#f022f9a37f50e26b004b6efbd385a2d146bcacf693ba7d3147e7ceb6b9d82095 Maintenance completed https://status.herodesk.io/incident/340304 Thu, 14 Mar 2024 04:00:00 -0000 https://status.herodesk.io/incident/340304#3dc2c1ba5f8bf83dec25c49a2ab078f53e6c5780a476f6ad1cc8560ab7b09d54 We will be running maintenance on our database servers, which will make Herodesk unavailable for some customers at different times during the planned service window. This will not affect incoming messages. https://status.herodesk.io/incident/340180 Tue, 12 Mar 2024 21:30:00 -0000 https://status.herodesk.io/incident/340180#b97d54a1459f36e67a6aee5a70c6a491aca7c2bd96d430d2b9e58f1f5048525e A faulty database resulted in the app being unavailable from 21.15 until 22.15. The issue has been resolved, and no data has been affected or lost. https://status.herodesk.io/incident/310651 Wed, 10 Jan 2024 05:00:00 -0000 https://status.herodesk.io/incident/310651#2a6851c7386b9f9d37bb8f85c3c055db71f907daa93f611a35cd20609f24127a A planned database upgrade took longer than expected, resulting in a ~2min outage on the app.herodesk.io service. It was resolved within the two minutes, after which normal operations resumed.