Incidents and maintenance reported on status page for Herodesk ApS https://status.herodesk.io/ https://d1lppblt9t2x15.cloudfront.net/logos/6a885699d7596adaece89bcc19bd9e9b.png https://status.herodesk.io/ en https://status.herodesk.io/incident/987843 Fri, 31 Jul 2026 05:06:00 -0000 https://status.herodesk.io/incident/987843#c3c7f227e725b6f34be18a3522d12497034895792a8a6fcb6d85c41c1458ef18 Incident The issue has been resolved and everything is back online. We're sorry about the inconvenience. https://status.herodesk.io/incident/987843 Fri, 31 Jul 2026 04:50:00 -0000 https://status.herodesk.io/incident/987843#f621b0e5b7e6bd131b896c3e09195d0354a91a1ac12401fdac2e9311e5da50d3 Incident Due to a database outage, some Herodesk customers can currently not access their account. We are working on resolving the issue. https://status.herodesk.io/incident/907231 Thu, 28 May 2026 08:00:00 -0000 https://status.herodesk.io/incident/907231#e0b20f169e61688cd4f26146da2ad177599524eef9a49b2204b1392c5ed6e188 Incident All e-mails have now been imported, and normal operations have resumed. No e-mails have been lost. We're sorry about the inconvenience. We expect the post-mortem to reveal the underlying cause, enabling us to add increased surveillance in the future, if not remove the root cause of the issue entirely. https://status.herodesk.io/incident/907231 Thu, 28 May 2026 06:15:00 -0000 https://status.herodesk.io/incident/907231#5d394756b9586b1d52ddfe1b2268eda07e70f2340a380b052ac7f085db130705 Incident Import of e-mails is now in process. There's a big queue, so it will take some time before all is imported. They are starting to flow into Herodesk inboxes now. https://status.herodesk.io/incident/907231 Thu, 28 May 2026 05:05:00 -0000 https://status.herodesk.io/incident/907231#b7b576a50583265974e8ea9f4833e2eb0c31c065be992d7c760903d5aa291aa1 Incident Import of e-mails has been delayed since May 27th at approx. 10 AM. No e-mails are lost, but the import of new e-mails to Herodesk is delayed. https://status.herodesk.io/incident/753754 Wed, 29 Oct 2025 09:15:00 -0000 https://status.herodesk.io/incident/753754#3af9366f16020f95f348876553cde87f89a2c6235228a1eeaddd6c062d9ee74c Incident The issue has been solved and everything is performing as usual. We're sorry for any inconvenience this has caused. https://status.herodesk.io/incident/753754 Wed, 29 Oct 2025 08:10:00 -0000 https://status.herodesk.io/incident/753754#d63f1ec74e7a9436c9a963a427e0b1cacc5a6032b4293e9e93179d9a6eb5fd5e Incident We are still working on finding the root cause. Everything is online and working, but with degraded performance and therefore slower load times than usual. It is possible to use Herodesk and all features still, but with slower load times. We expect to have the issue resolved within an hour. https://status.herodesk.io/incident/753754 Wed, 29 Oct 2025 07:25:00 -0000 https://status.herodesk.io/incident/753754#27ab83f88c5e9e1d3a7e6ac54546ba6c50cfff1a7ce0c9541845b369fcdd72a7 Incident Due to performance issues in the underlying hardware infrastructure, we're seeing degraded performance (slower load times) in Herodesk. This does not affect the API or live chat, nor any functionality or data integrity. We expect the issue to be resolved within the hour. https://status.herodesk.io/maintenance/730654 Wed, 24 Sep 2025 03:30:51 -0000 https://status.herodesk.io/incident/730654#86138221a08108ec78c3c168a273b25f0719faf7434496599e14a5cac55446bd Maintenance We will be updating our application with various security and performance enhancements. This will cause Herodesk to be partly and periodically unavailable between 4 am and 6 am GMT+1. https://status.herodesk.io/maintenance/572178 Tue, 20 May 2025 03:00:18 -0000 https://status.herodesk.io/incident/572178#96bf49c1d8c1b8167c53bc9553b426ee47473ae9195453cd54d84f392de2b3f1 Maintenance Due to application maintenance, Herodesk will be shortly unavailable between 5 am and 6 am GMT+1 https://status.herodesk.io/maintenance/570661 Mon, 19 May 2025 02:00:09 -0000 https://status.herodesk.io/incident/570661#12db28af4e2bfc280a446d4d3f055e6bf23b3980ae9ee8225e1f6a6f20ef518c Maintenance We will be updating our application with various security and performance enhancements. This will cause Herodesk to be partly and periodically unavailable between 4 am and 6 am GMT+1. https://status.herodesk.io/incident/515421 Wed, 19 Feb 2025 09:18:00 -0000 https://status.herodesk.io/incident/515421#a2f2b72cf3c318f304c63c0ae87504576ff015550a3146472882bf20c00322d5 Incident The problem has been resolved, and all services are back online. The issue was caused by a network outage with our hosting provider. We're sorry for any inconvenience this caused. https://status.herodesk.io/incident/515421 Wed, 19 Feb 2025 09:06:42 -0000 https://status.herodesk.io/incident/515421#39c7b2a9002ac7ee4160a2a5c6f8dde7971fcbd2b63795b42898e01b5a8b542d Incident We're currently seeing an outage with our internet service provider. We're working with them to resolve the issue as quickly as possible. https://status.herodesk.io/incident/507025 Tue, 04 Feb 2025 12:20:00 -0000 https://status.herodesk.io/incident/507025#66d7ea01c662e0526de3da004927d0082e983aa041c28bc1f7a8bb2c76fd1039 Incident The problem has been identified and resolved. We're sorry for any inconvenience this has caused. https://status.herodesk.io/incident/507025 Tue, 04 Feb 2025 12:00:00 -0000 https://status.herodesk.io/incident/507025#260b0e65781c4b5527fd299489ffe37acff79d55ef4c51d45c3c848672e15421 Incident We're currently seeing a system outage that is making Herodesk unavailable. We are investigating and will update ASAP. https://status.herodesk.io/incident/442263 Thu, 10 Oct 2024 06:45:00 -0000 https://status.herodesk.io/incident/442263#1adacec576913401fdeef15d4e4b9d3c5d6ff4f8be10c786e95b9500831c6ebd Incident The issue has been resolved and all systems are now back online. We're sorry for the inconvenience this has caused and will discuss with our datacenter supplier what can be done to minimize the risk of something similar happening again. https://status.herodesk.io/incident/442263 Thu, 10 Oct 2024 06:43:00 -0000 https://status.herodesk.io/incident/442263#220e589388fb380842bd37678a351d16ff5abafb67c16666c249f0a6174624ad Incident The underlaying issue has been resolved and we're now working on getting all systems back online. We expect this to be done withing a few minutes. https://status.herodesk.io/incident/442263 Thu, 10 Oct 2024 06:22:00 -0000 https://status.herodesk.io/incident/442263#3369b011170a749065286307c4cc31acdf6ff02e6d315553746a1f25886428c8 Incident The issue has been identified and technicians are on site, working to resolve it as quickly as possible. We still don't know how long it'll take before we're back online. We will keep this page updated. https://status.herodesk.io/incident/442263 Thu, 10 Oct 2024 06:10:00 -0000 https://status.herodesk.io/incident/442263#fa46203e965d0312540edabaa46ca8f5db9df09e5c86d38d6c165ac7cd436bf0 Incident Due to a hardware failure in our datacenter, Herodesk is currently unavailable. We are working with our datacenter provider to fix the problem immediately and will post updates as soon as we have any. https://status.herodesk.io/incident/441321 Tue, 08 Oct 2024 16:50:00 -0000 https://status.herodesk.io/incident/441321#0f0b8ac3564858f0caf038e7e3e7aded8f0e69f6eb540d501b1e295755700b66 Incident The issues have been resolved, and we're fully back online. We're sorry for any inconvenience this has caused. https://status.herodesk.io/incident/441321 Tue, 08 Oct 2024 16:47:00 -0000 https://status.herodesk.io/incident/441321#44beb8ec651e91489d68b78dc48c0ace5be649d1cef102731beaa78cb7436a9e Incident The underlaying issue has been resolved and systems are now coming back online. We expect to be fully back online within 5 minutes. https://status.herodesk.io/incident/441321 Tue, 08 Oct 2024 16:27:00 -0000 https://status.herodesk.io/incident/441321#e4635c3b440cdf6e17671ebaceb34ffe2e7c33c75e2f5739ebca6e1615d2e7cd Incident The issue has been identified and technicians are on location, working to resolve it as quickly as possible. We do not yet have an expected time for when we will be back online. https://status.herodesk.io/incident/441321 Tue, 08 Oct 2024 16:18:00 -0000 https://status.herodesk.io/incident/441321#3553e3c6bc21d1a1060a6fa1eee4a55dc428df02cf4e5f8c20eaa13bd914985f Incident Due to a hardware failure in our datacenter, Herodesk is currently unavailable. We are working with our datacenter provider to fix the problem immediately and will post updates as soon as we have any. https://status.herodesk.io/incident/398308 Mon, 15 Jul 2024 04:55:00 -0000 https://status.herodesk.io/incident/398308#cf7e04679082dbc0c9efcf2e38ac23d76a7fbfbb14511ed6934499a24e9e59c5 Incident The issue has been resolved. Due to a hardware failure with our datacenter provider, Herodesk was unavailable from 06.30 to 06.53 on Jul 15th. We're sorry for any inconvenience this has caused. https://status.herodesk.io/incident/398308 Mon, 15 Jul 2024 04:35:00 -0000 https://status.herodesk.io/incident/398308#b45dd970d114fa5164e6b08ee01465904b7b6007c7d52714831446bd2ef92e45 Incident Due to a hardware failure with our datacenter provider, Herodesk is unavailable. We're looking to have the issue resolved as soon as possible. https://status.herodesk.io/incident/398308 Mon, 15 Jul 2024 04:30:00 -0000 https://status.herodesk.io/incident/398308#7c417b034ba9bebb0fc765b419f73f8a8a2e1903888a0249f34307449e4e3640 Incident Herodesk is currently unavailable. We are investigating the issue and will update as soon as possible. https://status.herodesk.io/maintenance/383021 Wed, 12 Jun 2024 03:00:00 -0000 https://status.herodesk.io/incident/383021#59e0102ada2ee2583d439a90311ece4eda665c2e8faae06da82f2e91e15304bd Maintenance Due to application maintenance, security updates, and server upgrades, the Herodesk app will be partially unavailable during the scheduled time. https://status.herodesk.io/maintenance/358484 Sun, 21 Apr 2024 04:00:00 -0000 https://status.herodesk.io/incident/358484#05381a454eef692e15d5c385c7de0e994ea8975bef7d929d1ac9ef09cedde8f5 Maintenance Due to updates and maintenance of our application, it will be unavailable for shorter periods of time in the time from 06.00 to 06.30 cest on Sun 21 Apr https://status.herodesk.io/maintenance/340304 Wed, 13 Mar 2024 13:24:20 -0000 https://status.herodesk.io/incident/340304#3dc2c1ba5f8bf83dec25c49a2ab078f53e6c5780a476f6ad1cc8560ab7b09d54 Maintenance We will be running maintenance on our database servers, which will make Herodesk unavailable for some customers at different times during the planned service window. This will not affect incoming messages. https://status.herodesk.io/incident/340180 Tue, 12 Mar 2024 21:30:00 -0000 https://status.herodesk.io/incident/340180#b97d54a1459f36e67a6aee5a70c6a491aca7c2bd96d430d2b9e58f1f5048525e Incident A faulty database resulted in the app being unavailable from 21.15 until 22.15. The issue has been resolved, and no data has been affected or lost. https://status.herodesk.io/incident/310651 Wed, 10 Jan 2024 05:00:00 -0000 https://status.herodesk.io/incident/310651#2a6851c7386b9f9d37bb8f85c3c055db71f907daa93f611a35cd20609f24127a Incident A planned database upgrade took longer than expected, resulting in a ~2min outage on the app.herodesk.io service. It was resolved within the two minutes, after which normal operations resumed.